Refund & Cancellation Policy

This Refund & Cancellation Policy applies to training programmes and services booked with Maha Asia Safety Training & Consultancy ("MASTAC"). Please read it together with our Terms & Conditions.

Booking Confirmation

A booking is confirmed upon our written confirmation and, where applicable, receipt of payment or an approved HRD Corp grant. Places are allocated on a first-confirmed basis.

Cancellation by the Client

Where you cancel a confirmed booking, the following applies to public/scheduled programmes:

• 14 or more working days before the training date — full refund less any administrative charges, or a free reschedule to a later session.
• 7 to 13 working days before — 50% refund, or a reschedule subject to availability.
• Less than 7 working days before, or non-attendance (a no-show) — no refund. A substitute participant may attend in your place where permitted.

Postponement or Cancellation by MASTAC

If we need to postpone or cancel a session (for example, due to insufficient enrolment or unforeseen circumstances), you may choose to transfer to a later session or receive a full refund of fees paid. We are not liable for any other costs you may incur.

HRD Corp-Funded Training

Where training is funded through an HRD Corp grant, cancellations and refunds are also subject to HRD Corp's rules and the status of the grant application. Grant approval is not guaranteed.

In-House & Custom Programmes

Custom in-house programmes may be subject to specific cancellation terms stated in your quotation or agreement, which prevail over this policy.

Refund Processing

Approved refunds are processed to the original payment method within a reasonable period after the refund is approved. Bank or transaction charges (if any) may be deducted.